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    • Coolbuyshop's online returns portal can only be used to return items purchased online at www.coolbuyshop.com.                                                                                                                                                           

    • At Coolbuyshop.com, every customer enjoys free returns policy in 30 days due to Quality Problem!

                                                                              

    • You will be responsible for covering the shipping costs to return your item(s) quality problems excluded

    • You can ask for a return or rechange your item when you received the package in 14 days.

    • Items must be unworn, unwashed, and have original tags attached. 

    • All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit. 

    • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center. 

    • Coolbuyshop is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. 


    • Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

     

    How to Reach Us 


    Go to our e-mail: support@coolbuyshop.com or send a message on our Facebook fan page. PLEASE: Describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.